{"id":181,"date":"2025-02-25T20:06:00","date_gmt":"2025-02-25T21:06:00","guid":{"rendered":"http:\/\/merchanaries.org\/?p=181"},"modified":"2025-03-15T13:23:49","modified_gmt":"2025-03-15T13:23:49","slug":"how-gen-ai-is-reviving-interactive-voice-response","status":"publish","type":"post","link":"http:\/\/merchanaries.org\/index.php\/2025\/02\/25\/how-gen-ai-is-reviving-interactive-voice-response\/","title":{"rendered":"How Gen AI is reviving interactive voice response"},"content":{"rendered":"<p> Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR more closely.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p class=\"text-justify mb-2\" >Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR more closely.<\/p>\n","protected":false},"author":1,"featured_media":183,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-181","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-opinions"],"_links":{"self":[{"href":"http:\/\/merchanaries.org\/index.php\/wp-json\/wp\/v2\/posts\/181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/merchanaries.org\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/merchanaries.org\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/merchanaries.org\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/merchanaries.org\/index.php\/wp-json\/wp\/v2\/comments?post=181"}],"version-history":[{"count":1,"href":"http:\/\/merchanaries.org\/index.php\/wp-json\/wp\/v2\/posts\/181\/revisions"}],"predecessor-version":[{"id":182,"href":"http:\/\/merchanaries.org\/index.php\/wp-json\/wp\/v2\/posts\/181\/revisions\/182"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/merchanaries.org\/index.php\/wp-json\/wp\/v2\/media\/183"}],"wp:attachment":[{"href":"http:\/\/merchanaries.org\/index.php\/wp-json\/wp\/v2\/media?parent=181"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/merchanaries.org\/index.php\/wp-json\/wp\/v2\/categories?post=181"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/merchanaries.org\/index.php\/wp-json\/wp\/v2\/tags?post=181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}